Product Appreciation Period
・Except for unpacked personal hygiene products that are not applicable to the 7-day appreciation period according to the "Applicable Guidelines for Reasonable Exceptions to the Right to Terminate Communication Transactions", there is a 7-day commodity appreciation period from the time the product arrives in your hands (7 days include holidays ), the seven-day appreciation period is a "consideration period" rather than a "trial period". If the product is unpacked, used, and lacks integrity and loses its resale value, it cannot be returned or exchanged.
・Underwear products are personal hygiene products and are not applicable to the 7-day appreciation period. Returns and exchanges will not be accepted after sales. Please confirm the size before purchasing, or confirm with the customer service staff.
・If you need a replacement, please contact the customer service staff within 7 days of receiving the product, and provide "name", "order number", "contact phone number", "replacement product name", "reason for replacement and photo", "Complete unopened product" and other information, the customer service staff will assist you to exchange the product after receiving it.
Return Notice
a. If you find any defects, damage or dirt after receiving the product and unpacking it, please contact LINE customer service within 7 days.
b. The returned goods must be brand new, unused (to keep the integrity of the goods, packaging, and gifts), and not damaged by human factors, otherwise the return and exchange will not be accepted.
c. The company does not accept returns for non-major defects.
d. Returns and exchanges cannot be accepted in the following situations:
- More than 7 days commodity appreciation period.
- Goods returned or exchanged must be in a brand new state, and the packaging must not be opened. If it has been unpacked, or damaged due to human factors, such as: stained, damaged, scratched, dirty.
- The packaging of the returned goods is incomplete, or the invoices and accessories are not complete.
- If the original packaging is lost after unpacking, launching, label cutting, use, contamination, and artificial smells (perfume, smoke, sweat, etc.), it is based on hygiene and safety and protection of other customer rights.
- Threads, slight off-lines, very small stains, 2CM error in size, and screen color difference are all within the acceptable range under international inspection standards and are not product defects.
Return process
・Contact customer service staff→Prepare the complete product and invoice→Send the complete product together with complete packaging, invoice, gifts, etc.→Provide contact information and address.
Customer Service Mailbox: freyr.homme@gmail.com
LINE customer service: @652prbwz
